The Spring ’19 release delivers more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insight across your org.
How to Use the Release Notes
Our release notes offer brief, high-level descriptions of enhancements and new features. We include setup information, tips to help you get started, and best practices to ensure your continued success.
How and When Do Features Become Available?
Some features in Spring ’19 affect all users immediately after the release goes live. Consider communicating these changes to your users beforehand so that they’re prepared. Other features require direct action by an administrator before users can benefit from the new functionality.
We changed our support for Apple® Safari® to version 12.x+. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
Salesforce Overall: More Tools to Adopt Lightning Experience and Boost Productivity
Introducing new tools to guide you through a successful transition to Lightning Experience. You can also make a favorite list view your default list. Simplify appointment scheduling with the new Lightning Scheduler. Gain more insight from surveys with translations, new question types, and invitations. Master multiple windows with pop-out utilities and customized subtabs in console apps. Print a record page, appreciate coworkers with thanks badges, enjoy more data storage, and (of course) more!
Salesforce Essentials: Combined Sales and Service, In-App Help, Updates to User Management and Setup Flows
Sales Essentials and Service Essentials are combined under one product—Salesforce Essentials. Use in-app help to find resources without leaving Salesforce. Add and reduce user licenses to make sure that you have the right number for your team, and manage your users in the redesigned Users page in Setup. Use the new Voice Support setup flow to integrate a third-party voice support system with Salesforce, and learn more about leads and opportunities in the Sales Stages setup flow.
Service: Einstein Case Classification, Lightning Knowledge Migration Tool, and Preventive Maintenance Improvements
Help your agents work faster and smarter with Einstein Case Classification, which recommends field values on new cases based on past data. Check out enhancements to Einstein Bots, including support for your SMS text messaging channel. Transition your Salesforce Classic knowledge base with the help of the Lightning Knowledge Migration Tool. Simplify preventive maintenance tracking for field service by grouping all of a maintenance plan’s assets into one work order, with each asset linked to a work order line item. And enjoy new Lightning Experience support for case management tools.
Analytics: AI-Driven Insights in Reports, Joined Reports in Lightning Experience, Action Menus in Communities
Learn new things about your business as Einstein Data Insights intelligently calls your attention to interesting patterns in reports; no need to group, filter, or summarize. Gain insights from up to five report types with Lightning joined reports, then share them on a 12-column dashboard. In Communities, update records directly from embedded Analytics dashboards with action menus. Benefit from these and many more features and enhancements across Reports and Dashboards and Einstein Analytics.
Communities: Mobile Publisher, Partner Account Relationships, Feed Translations, Einstein Next Best Action, and Much More
Spring ‘19 is jam-packed with features and improvements for your communities. Use Salesforce Mobile Publisher for Community Cloud to turn existing communities into mobile apps, and release them in the App Store or through Google Play. Easily create sharing relationships between partner types, such as distributors and resellers. Integrate with the Google Cloud Translation API to have community members instantaneously translate questions, posts, comments, answers, and replies into 50 languages. Use Einstein Next Best Action to deliver the right offer at the right time.
Development: Creating Your Own Salesforce App
Whether you’re using Lightning components, Visualforce, Apex, or our APIs with your favorite programming language, these enhancements to Lightning Platform help you develop amazing applications, integrations, and packages for resale to other organizations.
Marketing: Google Analytics 360 Audience Activation and Social Studio Instagram Engagement and Stories
Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer-leveraging data from any source. Plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time. Measure the impact of each interaction on your business so you can optimize your approach in real time and deliver better results.
This release includes new critical updates for Lightning Experience users, utilities, communities and portals, processes and flows, enterprise territory management, the Guided Action List component, and your org schema. And we postponed critical updates for instance names in URLs and email notifications from automated field updates.
Help and Training
We introduced a CLI Plug-In developer guide, added content about features in the Outlook and Gmail integrations, and added omitted documentation about supported languages. We added Trailhead modules, trails, and projects, and we created and updated instructional videos. We also updated our Trust and Compliance documentation.